Refund & Return Policy
1. General Policy
We value every customer and stand behind the quality of our products.
To ensure fairness and transparency, please read the following refund and return terms carefully before placing your order.
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2. Non-Quality Related Returns
•We do not accept returns or refunds for products without quality issues once they have been delivered in good condition.
•Please confirm your order details carefully (model, specifications, color, etc.) before purchasing.
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3. Quality Issues
If your product has a quality issue within the warranty period:
•We will provide a replacement or send the necessary parts free of charge.
•Our team will also provide video instructions to guide you through the replacement process.
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4. Wrong Item Purchased
If you ordered the wrong item due to personal reasons (e.g., model mismatch, incorrect size or version):
•We can accept an exchange for the correct item.
•However, all shipping costs incurred (both return and resend) must be borne by the buyer.
•The item to be exchanged must be unused, undamaged, and in its original packaging.
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5. Return Procedure
1.Contact our Customer Service Team and provide your order number, description of the issue, and relevant photos or videos.
2.Once the return/exchange is approved, we will provide the return address and instructions.
3.Please ensure the item is well packed to prevent damage during transit.
4.Refunds or exchanges will be processed after we receive and inspect the returned item.
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6. Important Notes
•We reserve the right to reject returns that do not meet the above conditions.
•Refunds (if applicable) will be issued using the original payment method.
•Please allow up to 7–10 business days for processing after the returned item is received.